307 Job openings found

Executive/Sr. Executive-Customer Service Export   Job description:   Maintaining customer focus at all times and answering customer enquiries using the standard guidelines. Having knowledge of online bookings and port Operations. Discussing with sales team & placing the order with shipping line. Following-up for Hazardous approval/VGM with shipping line & booking confirmation before cargo dispatch. Sending load list to ...

Responsibilities: • Handle customer inquiries and resolve issues efficiently and effectively.• Provide accurate information about products, services, and company policies.• Build strong customer relationships through empathetic and professional interactions.• Identify customer needs and provide appropriate solutions or escalate issues as necessary.• Utilize customer relationship management (CRM) software to manage customer accounts and interactions.• Contribute to process improvement ...

JOB DESCRIPTION – CUSTOMER SUPPORT EXECUTIVE As a Customer Support executive for online support, you will be responsible for providing exceptional customer service to our clients. This role entails managing inbound calls, making outbound sales calls, assisting customers in finding the right products, facilitating spa bookings, and resolving online order issues ...

Creating detailed customer care protocol to be followed by all customer care staff Analyzing customer data and communication to adjust customer care strategy Training customer care staff on customer service protocol Building relationships with customer care team members to maximize team productivity Monitoring customer and staff interactions using client relationship management software

Description   We seek enthusiastic, customer-focused individuals to join our Customer Support Center team as Tier 1 Agents supporting operations of our entire cloud-based suite of property management applications and services. As a Level 1 Agent, you will be our customer’s first point of contact, providing assistance, resolving inquiries, and ensuring a positive customer experience. This ...

JD - BM Computer database and productivity software skills required Proven history of successfully training employees in a variety of departments Strong understanding of sales and customer service and engagement techniques Demonstrated ability to maintain and work within a budget KPI Knowledge also required Communication and the ability to get along with people Working knowledge of performance ...

Overseeing the customer service process.Resolving customer complaints brought to attentionManaging inbound and outbound callsLiaising with customersProvide accurate, valid and complete informationHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution - Dealing with the customers and clients to resolve their queries. - To provide process ...

Job Description: Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions ...

Job Description: - • Customer service skills• Manage Customer Service operations.• Conduct customer satisfaction surveys. • Establishing customer service policies and Procedures. • Maintaining relationships with profitable Customers.• Overseeing the customer services teams• Setting targets and goals• Supervise customer service team.• Tracking budget expenses.• Answer customer complaints• Collaborate with other ...

Provide excellent customer service both at entry and exit levels, escort them to relevant counters/ floors. Be interactive with customers whether in person or on the phone Capable of creating a bonding with customers and conversion to DPP scheme. Should be excited to help customers and/or their queries. Qualification :- Graduate or Intermediate in ...