Job opening for Customer support Executive

Job Description:

JOB DESCRIPTION – CUSTOMER SUPPORT EXECUTIVE

As a Customer Support executive for online support, you will be responsible for providing exceptional customer service to our clients. This role entails managing inbound calls, making outbound sales calls, assisting customers in finding the right products, facilitating spa bookings, and resolving online order issues through various communication channels such as Calls, WhatsApp and email.

Key Responsibilities:

Inbound Customer Support:

• Respond promptly and professionally to incoming customer inquiries via phone, email, and WhatsApp.
• Provide detailed product information, pricing, and availability to assist customers in making informed purchasing decisions.
• Address customer concerns, resolve issues, and escalate complex cases to the appropriate team if needed. 
• Maintain a high level of product knowledge to offer effective support   

Outbound Sales Calls:

•  Proactively reach out to potential customers to promote our products and services.
•  Inform them about upcoming events or offers.

Spa Booking Assistance:

• Help customers schedule spa appointments, taking into account their preferred dates and times.
• Provide information about available spa services and packages, ensuring a seamless booking process.

Online Order Issue Resolution:

• Investigate and resolve any issues related to online orders, such as delivery problems, payment processing, or product defects.

Communication Skills:

• Communicate effectively in a friendly and professional manner, ensuring customers feel valued and heard.
• Provide clear and concise instructions and information to customers.

Qualifications:

•  High school diploma or equivalent (Bachelor's degree preferred).
•  Proven experience in customer support or sales roles, preferably in a e-commerce/hospitality/aielines or spa industry.
•  Excellent communication skills in English (additional language proficiency may be beneficial).
•  Strong interpersonal skills and the ability to build rapport with customers.
•  Proficiency in using customer support software and CRM systems.
•  Ability to work independently and as part of a team.
•  Strong problem-solving and multitasking abilities