Boutique manager

Job Description:

JD - BM

Computer database and productivity software skills required

Proven history of successfully training employees in a variety of departments

Strong understanding of sales and customer service and engagement techniques

Demonstrated ability to maintain and work within a budget

KPI Knowledge also required

Communication and the ability to get along with people

Working knowledge of performance metric analysis

Knowledge in BTL/ATL for customer acquisition.

KRA - BM

Recruiting employees for the boutique is the boutique managers prime responsibility. He not only has to hire the right candidates for the boutique but also train them for their overall development. He must ensure that all the employees (BSE) contribute to their level best for the effective functioning of the boutique.

He must act as a strong pillar of support and stand by his team at the hour of crisis. It is his duty to acquaint his team members with the latest trends in market. It is his responsibility to delegate responsibilities to his subordinates according to their specializations and extract the best out of them. The boutique manager must motivate his team members from time to time.

The boutique manager is responsible for maintaining the overall image of the brand. It is his duty to sensibly display the merchandise so that it immediately catches the attention of the customers. The boutique manager must ensure that his boutique meets the expectations of the customers and lives up to its predefined brand image.

He must ensure:

The boutique is kept clean

Product display is properly done and products do not get misplaced.

The boutique is well lit, ventilated and offers a positive ambience to the customers.

One of the major responsibilities of the boutique manager is to make the customers feel safe and comfortable in the boutique. It is his key responsibility to make sure that the customer leaves the boutique with a pleasant smile.

He is responsible for managing the assets of the boutique. The security and safety of the boutique is his responsibility.

He along with his subordinates are responsible for planning for promotional activities, handling cash at the boutique as well as collating daily sales as well as other necessary reports.

He must ensure that the boutique is free from pilferage or any theft.

Responsible for building the customer base throughout the country through various promotional activities and any innovative ideas.

Daily follow-up with the exiting and non-existing customers.

Qualification:

• MBA/PGDBM or equivalent in Sales & Marketing or any stream
• Knowledge of customer service principles and processes
• Knowledge of sales principles
• Relevant product knowledge
• Experience in a retail, Team Handling, customer service or sales environment

Key Skills and Competencies

• Good communication skills - Hindi/Odia/English
• Customer service orientation
• Patience
• Adaptability
• Stress tolerance
• Team Management
• High energy level
• Integrity