1 Opening(s)
3.0 Year(s) To 10.0 Year(s)
3.00 LPA TO 6.00 LPA
This is Apoorva Dasari I am a technical recruiter with Kaapro Management Solution. (www.kaapro.co.in)
As per our discussion kindly find the company details and job description. And if you have any query regarding same, feel free to contact me on 9624001363 or recruitment.crm12@gmail.com
Company: Kaapro Management Solutions Pvt. Ltd.
Company Website: https://www.kaapro.co.in/
Company Profile: ...
1 Opening(s)
5.0 Year(s) To 10.0 Year(s)
0.00 LPA TO 6.00 LPA
Job Title: Team Leader – Contact Center Operations
Location: AhmedabadExperience: 5–8 Years
Key Responsibilities:Manage 3–4 client accounts with a team size of 7–10 FTEsEnsure team productivity and adherence to quality SLAs (Service Level Agreements)Conduct weekly client calls, address team queries, and share Minutes of Meeting (MoM)Handle customer escalations and complaints effectivelyLead, motivate, ...