1 Opening(s)
5.0 Year(s) To 10.0 Year(s)
0.00 LPA TO 6.00 LPA
Job Title: Team Leader – Contact Center Operations
Location: AhmedabadExperience: 5–8 Years
Key Responsibilities:Manage 3–4 client accounts with a team size of 7–10 FTEsEnsure team productivity and adherence to quality SLAs (Service Level Agreements)Conduct weekly client calls, address team queries, and share Minutes of Meeting (MoM)Handle customer escalations and complaints effectivelyLead, motivate, ...