Sales Coordinator

Key Responsibilities

1. Sales Support & Lead Handling

• Receive and manage all sales leads and inquiries from the Sales Manager.
• Prepare quotations, proforma invoices, and order confirmations in coordination with internal teams.
• Track customer orders from inquiry to final delivery.
• Follow up on quotations and pending customer decisions promptly.
• Maintain accurate CRM records for all leads, communications, and follow-ups.

2. Customer Relationship Management

• Act as the main point of contact for customers throughout the order cycle.
• Confirm orders, clarify requirements, and provide regular updates on order progress.
• Handle customer queries regarding status, delays, or product availability.
• Build strong relationships through prompt, professional, and helpful communication.

3. Shipping & Logistics Coordination

• Coordinate with the logistics team to ensure timely dispatch and delivery.
• Track shipments, update systems, and share details such as tracking numbers, ETAs, and delays with customers.
• Ensure shipping documentation (invoices, packing lists, B/Ls) is accurate and distributed correctly.
• Collaborate with logistics partners to resolve shipping or delivery issues quickly.

4. After-Sales Service

• Provide basic after-sales support and address routine complaints.
• Escalate complex issues to the relevant departments.
• Assist with warranty claims, service requests, and product replacements.
• Conduct follow-ups to ensure customer satisfaction and collect feedback.

5. Internal Collaboration & Reporting

• Coordinate with finance/accounts for invoicing, payment tracking, and billing issue resolution.
• Work with production or procurement teams to confirm product availability and lead times.
• Generate sales and order status reports for management.
• Assist in preparing monthly sales performance, shipping, and customer feedback reports.

Qualifications & Skills

Required:

• 1-5 years experience in Sales Coordination, Customer Service, or similar role.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Knowledge of sales order processing and basic shipping/logistics procedures.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Experience with CRM/ERP systems (e.g., SAP, Zoho, Salesforce).

Preferred:

• Experience with international customers or export shipments.
• Knowledge of Incoterms and international shipping documentation.
• Bachelors degree in Business Administration, Sales, Logistics, or related field.

Personal Attributes

• Customer-focused, professional, and positive.
• Able to work independently and collaboratively.
• Detail-oriented with high accuracy.
• Quick learner with problem-solving skills.
• Able to work under pressure and meet deadlines.

What We Offer

• Competitive salary and benefits.
• Supportive and collaborative work culture.
• Career growth opportunities.
• Exposure to international sales and supply chain operations.
• Training in industry-specific tools and systems.