3 Job openings found

Responsibilities : • Support all of Ubiquiti’s Unifi Network and Unifi OS product lines to diagnose and tackle various network-related and product-related issues reported by Ubiquiti customers. • Provide support on customer cases with full accountability on escalation cases raised by the Tier 1 teams and facilitate discussions with the Product development ...

Become a product expert in designated fields such as: Wireless Technologies, Routing & Switching, Security & VPNs, Security Cameras, VoIP Phones, and Door Access Systems. In addition to your onboarding training, you should be proactive in reading internal product documentation, incorporating feedback from advanced technical support engineers, and performing your ...

Roles and Responsibilities   Utilized technical stalls to support, build, implement and improve technology solutions by Improving operational efficiency Built internal tool to automatically escalate support requests if they meet certain criteria, reducing the inefficiency of manual escalation. Served as the first point of escalation for any external operations tickets Monitoring of software and hardware ...