Customer Service Representative

Job Description:

Responsibilities:

• Handle customer inquiries and resolve issues efficiently and effectively.
• Provide accurate information about products, services, and company policies.
• Build strong customer relationships through empathetic and professional interactions.
• Identify customer needs and provide appropriate solutions or escalate issues as necessary.
• Utilize customer relationship management (CRM) software to manage customer accounts and interactions.
• Contribute to process improvement initiatives to enhance customer satisfaction.
• Adhere to company policies and procedures.

Qualifications
• Minimum Graduate in any Stream
• Previous experience in customer service preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving skills.
• Ability to multitask and prioritize tasks effectively.
• Proficiency in computer systems and applications.
• Customer-focused attitude and a desire to help others.
• This is a full-time position with competitive compensation and benefits, including health insurance, paid time off, and opportunities for career growth.