Customer Service Representative

Customer Service Representative

1 Nos.
90219
Full Time
3.0 Year(s) To 8.0 Year(s)
Not Disclosed by Recruiter
ITES / BPO / KPO / Customer Service / Operations
Gems & Jewellery
Any - Any Graduation
Job Description:

Responsibilities:

• Handle customer inquiries and resolve issues efficiently and effectively.
• Provide accurate information about products, services, and company policies.
• Build strong customer relationships through empathetic and professional interactions.
• Identify customer needs and provide appropriate solutions or escalate issues as necessary.
• Utilize customer relationship management (CRM) software to manage customer accounts and interactions.
• Contribute to process improvement initiatives to enhance customer satisfaction.
• Adhere to company policies and procedures.

Qualifications
• Minimum Graduate in any Stream
• Previous experience in customer service preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving skills.
• Ability to multitask and prioritize tasks effectively.
• Proficiency in computer systems and applications.
• Customer-focused attitude and a desire to help others.
• This is a full-time position with competitive compensation and benefits, including health insurance, paid time off, and opportunities for career growth.

Key Skills :
Company Profile

Established in 1976, the Company is an international network of companies providing added-value services that support the development of ethical, transparent, competitive, and efficient diamond and jewelry markets.

We are a value-based organization that believes that business is about creating a better world – not just making money.

Telephonic Interview Available

  • Telephonic interview are scheduled for this job opening.
  • Interested Candidates are requested to apply and get recruiter contact number for telephonic interview.
  • Candidates can call recruiter on given contact to start telephonic interview during working hours.

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