Senior Operations Manager

Job Description:

Role Overview: 

As the Senior Operations Manager, you will play a critical role in driving operational efficiency, standardizing processes, and enhancing team performance. Initially, the position will serve as a backup for the Head of Operations and Efficiency, with the potential to transition into a primary leadership role if required. You will work closely with UK-based and offshore teams, ensuring smooth operations, compliance with regulations, and scalability as the business grows. 

Key Responsibilities: 

1. Operational Excellence

• Develop and implement Standard Operating Procedures (SOPs) to streamline workflows.
• Monitor team performance and productivity, identifying areas for improvement.
• Collaborate with automation experts to integrate AI and software solutions into daily operations.
• Conduct regular audits to ensure compliance with UK property management regulations. 

2. Process Optimization

• Drive efficiency improvements through automation and technology, reducing manual tasks.
• Identify bottlenecks in workflows and implement practical solutions to address them.
• Oversee the deployment of tools like Fixflo, Imfuna, Reapit, Street  and other property management software. 

3. Team Leadership

• Mentor and support team members, fostering independence and accountability.
• Provide training and support to ensure adherence to company processes and tools.
• Collaborate with the Head of Operations to align team activities with company objectives. 

4. Reporting and Performance Management

• Use data analytics platforms like Power BI or Tableau to track key performance indicators (KPIs).
• Prepare and present performance reports to the company’s leadership team.
• Ensure operational readiness for scaling new business opportunities. 

5. Collaboration with Growth Teams

• Work alongside the Growth and Strategy team to ensure operational scalability for market expansion initiatives.
• Support efforts to acquire and onboard new properties into management efficiently. 

Key Qualifications:

• Experience:
• 8+ years of experience in operations management, preferably in service-based industries (e.g., property management, BPO, shared services).
• Proven track record of process improvement, SOP development, and team leadership.
• Familiarity with automation tools and data analytics platforms is highly desirable.

• Skills:
• Strong leadership and interpersonal skills to manage remote teams effectively.
• Analytical mindset with a focus on driving efficiency and optimizing workflows.
• Ability to adapt quickly to new industries and regulatory frameworks.