Sr. Quality Analyst

Job Description:

The Senior Quality Analyst is responsible for ensuring the adherence to quality standards and processes within a service industry organization. Working closely with the ISO 9001 Quality Manager, the Quality Control team and will assist in the implementation, monitoring, and improvement of the Quality Management System (QMS). They will conduct audits, assess compliance, identify areas for improvement, and provide support in maintaining a culture of quality excellence.

Primary Responsibilities:

• Support the ISO 9001 Quality Manager in the development and implementation of the Quality Management System (QMS) based on ISO 9001 standards
• Conduct internal audits to assess the organization's compliance with quality standards, policies, and procedures
• Collaborate with cross-functional teams to ensure processes and service delivery meet defined quality requirements
• Identify non-conformities, gaps, and areas for improvement through audits and other quality monitoring activities
• Assist in the development and implementation of corrective and preventive actions to address identified issues and improve processes
• Provide support and guidance to employees regarding quality standards, procedures, and best practices
• Monitor and analyze quality performance metrics, including customer feedback, to identify trends and areas for improvement
• Assist in the preparation and presentation of quality reports to management, highlighting performance indicators and improvement initiatives
• Participate in management reviews and support the continuous improvement efforts of the QMS
• Stay updated with the latest industry standards and regulations related to quality management and share relevant information with the team

Additional Responsibilities:

• As per Business Requirements

Educational qualifications preferred

• Category: Bachelor's Degree
• Field specialization: Quality Management, Business Administration

Required work experience

• Industry: KPO/IT/ITES
• Role: Quality Analyst
• Years of experience: 5 to 7

Required Competencies:

• Minimum of 3-5 years of experience in quality assurance/ control, preferably in the service industry.
• Solid understanding of ISO 9001 standards and their practical application within a service industry context.
• Experience conducting internal audits and assessing compliance with quality standards.
• Strong analytical skills with the ability to identify trends, patterns, and areas for improvement.
• Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams and communicate quality requirements.
• Detail-oriented mindset with a focus on accuracy and ensuring adherence to quality processes.
• Knowledge of corrective and preventive action methodologies and the ability to contribute to their implementation.
• Proficiency in using quality management tools and software to document and analyze quality data.
• Ability to work independently, prioritize tasks, and manage multiple projects simultaneously.
• Continuous improvement mindset and willingness to stay updated with industry best practices.