Department Manager
Job Description:
JOB PURPOSE STATEMENT
Assist the Assistant Manager – Operations in meeting the required standard of Customer Delight and
achieving Sales Targets. Direct, control and supervise the work of Sales Officers/Sales Associates.
KNOWLEDGE SKILLS AND EXPERIENCE
1. Graduate from Institute of Hotel Management/Retail Management
2. Could also be a Graduate from any other discipline.
3. The job holder should possess good interpersonal and communication skills
4. Previous experience in the retail industry is an added advantage. At least three years experience
in a service industry.
RELATIONSHIP EXTERNAL
Customers - Serving or answering queries - Daily
INTERNAL:
1. Assistant Manager – Operations and Manager - Operations - Instructions/constant interaction and working contacts.
2. Other Sales Staff - Working contacts – Daily.
3. Relationship with peer group has to be excellent. He/She has to be approachable and flexible at
all times.
4. Head Office - working contacts with Operations, Buying Department, Marketing & Human
Resources Department.
JOB CONTEXT:
1. Is responsible for Pre-opening procedures - Opens Store in the morning, monitors Housekeeping.
2. Morning inspections with Manager – Operations, discuss sales and set targets for the day.
3. Sales figures of previous day. Discuss with Staff, inform days budget.
4. Open cash point to start operations for the day - and ensure that float is entered in all operating
tills on time.
5. Ensure that tills are manned – Allocation of dedicated cashiers.
6. Alternative arrangements for staff that are sick/absent.
7. Detailed Floor inspection.
8. Determine best sellers and poor sellers and derive upon a plan of action.
9. To plan layouts depending on new lines and seasons.
10. To ensure that stock is well presented and displayed.
11. Ensure that replenishment takes place regularly whenever required.
12. To plan moves on a daily and weekly basis depending on stock and new lines.
13. Ensure that proper care is taken while making ‘Moves’ within the Department.
14. Ensure that mannequins are changed regularly and that merchandise is displayed neatly on them.
15. Is present to receive deliveries and assists his colleagues and staff in doing so.
Key Skills :
Company Profile
The Company was originally incorporated as Lakme --- (“Lakme”) on December 5, 1952. Lakme was in the business of manufacturing, sale and export of cosmetics, toiletries and perfumery products. In 1998, Lakme decided to divest from its cosmetics business and decided to pursue the field of apparel retailing, given the absence of established brands in most categories. It was decided that Lakme would establish a strong presence in the apparel and soft goods retailing market by opening a chain of departmental stores across the country.
Telephonic Interview Available
- Telephonic interview are scheduled for this job opening.
- Interested Candidates are requested to apply and get recruiter contact number for telephonic interview.
- Candidates can call recruiter on given contact to start telephonic interview during working hours.