Job Opening For The Call center Manager

Job Description:

We are a long established and successful food service company based in Exeter UK supplying a wide range of
products both food and non-food to fast food outlets throughout the Southwest of England.
We have an established call centre in the UK but now we wish grow sales and to expand and develop the sales by
opening a call centre in India.
This vacancy is for a telesales manager to learn the sales side of business then develop into the sales manager role
and start a team.
The ideal candidate will be an experienced B2B professional with a proven sale background in a call center
environment.
Previous experience of recruiting, managing, and training staff and the ability to set and manage sales targets within
a pressurized environment.
The role will also require sales analysis in terms of customer and product trends to help drive growth.
This role will require you to be 100% focused and able to drive the sales.
You will also be required to report to the owner / management team daily in terms of actual sales against target and
tele sales activity.

Job Role:
This will be a 2 phase process.
1 st Phase
The role is eventually to set up and run the call centre, however the initial role will be to join the UK team from India,
learn the sales side of business and do the sales role for 3 months.
You will do the below, and then once you become manager you will expect your team do below.
? Call new businesses to open accounts and start buying goods.
? Call any existing businesses that have not placed order (Lost accounts)
? Call any low value customer – to try and develop the business less then £400
? Support Holiday and sickness with exiting business orders
? Analyze and develop on low margins customers.
? Analyze and develop customers who are not buying core restaurant items.
? Retaining existing users by up selling /cross selling products specific to the outlet
? To be knowledgeable about all aspects of the business so to be able to provide a high level of service.
? To be able to hit set sales and g/p figures.
? Support existing team with Telesales calls.
? Answering customer queries

2 nd Phase
After the 3 months, you will now know the role you are managing and developing, you will be able too and begin to
start recruiting for the team and assume the call centre manager role.
The initial team will be yourself as manager and 3 telesales operatives.
You will require your team to do above what you have done in last 3 months.
Then as manager your key responsibilities will include
Future management role
? Hit sales targets set by the company.
? Managing the daily running of the call center;
? Manage sales team to up sell and cross sell to all clients on every call
? Ensuring all calls are handled in a professional manner with all orders inputted
? Listening into calls to help with the sales techniques
? Monitoring random calls to improve quality, minimize errors and track operative performance
? Hold daily and weekly sales meetings with the sales team
? Establish a structured approach to managing the sales teams' activities by implementing regular
performance monitoring activities.
? Reviewing the performance of staff, identifying training needs and planning training sessions;
? Recording statistics, user rates and the performance levels of the centre and preparing reports;
? All related sales administration
? Coordinating staff recruitment, including writing vacancy advertisements and liaising with HR staff;
? You will be required to manage the telesales team in terms of sales, attendance, training and progression
within the business.
The successful Candidate:
The candidate must have the following.
? Have a proven background in sales
? A proven track record of heading and managing the sales team and call centre.
? sales management experience
? Experience of recruiting, training and performance managing a successful sales team –
? Evidence of the successful implementation of the sales process and effective customer delivery.
? Experienced in customer care delivery and management.
? Self motivated and results driven.
? Evidence of effective Management
? Proven ability to influence and persuade.
? Confident on the phone when dealing with customers.
? Good English Language and Maths literacy
? Computer literate
? Good organisation and time management skills