Asst. Manager – Customer Support

Job Description:

• Candidates will be responsible for field servicing of high-tech analytical instruments like GC’s, GC-MS, UV-Vis, FTIR and AAS Spectrophotometers etc
• Ensuring customer satisfaction
• Generating service and spares income

General Success Behaviours:
1) Accountability: Takes ownership of tasks and responsibilities.
2) Collaboration & Teamwork: Works effectively with others across teams and departments.
3) Communication: Communicates clearly, effectively and professionally.
4) Customer & Stakeholder Focus: Understands the internal and external customer needs.
5) Integrity & Ethics: Acts honestly, maintains confidentiality and upholds company values.
6) Results Orientation: Works proactively, manages time to meet deadlines and priorities.
7) Professionalism: Upholds professional standards and represents the organisation positively.
8) Organizational Awareness: Keeps updated on the organization’s goals and industry trends.

Any specific skills/knowledge required for this position:
• He should have past experience on analytical & lab products/instruments & customers who are using such instruments.
• Commercial terms like AMC/CMC, extended warranty / warranty contracts should be known to him.
• He should be aware of various payment follow ups and payment terms and processes.
• He should have basic knowledge of pc hardware and related components
• He should have basic knowledge of pc software and OS
• He should be able to check voltages, AC/DC. He should be able to identify use of UPS, stabilizers etc.