Service Executive – Audio-Video Infrastructure Solutions

Job Description:

Job Summary

We are seeking a skilled and customer-focused Service Executive to provide installation, maintenance, troubleshooting, and after-sales support for Audio-Video (AV) Infrastructure Solutions. The ideal candidate should have hands-on experience with professional AV systems, strong technical knowledge, and excellent problem-solving abilities to ensure seamless customer service.

Key Responsibilities

• Install, configure, and commission Audio-Video systems at client locations.
• Perform preventive and corrective maintenance of AV infrastructure.
• Diagnose and troubleshoot issues related to AV equipment, networking, and control systems.
• Attend service calls and resolve customer complaints within the defined turnaround time.
• Conduct system testing to ensure optimal performance after installation or repair.
• Coordinate with the sales and project teams during project execution and handover.
• Provide user training and operational guidance to clients.
• Maintain service reports, installation records, and maintenance logs.
• Ensure compliance with company quality and safety standards.
• Support warranty and AMC (Annual Maintenance Contract) service activities.
• Coordinate with OEMs/vendors for technical support and spare parts when required.
• Travel to customer sites for installation and service activities as required.

Required Skills

• Strong knowledge of professional Audio-Video systems and infrastructure.
• Experience with projectors, LED displays, video walls, conferencing systems, audio systems, amplifiers, microphones, and control systems.
• Basic understanding of structured cabling, networking, and IP-based AV solutions.
• Ability to read wiring diagrams and technical drawings.
• Strong troubleshooting and fault-finding skills.
• Good communication and customer handling skills.
• Ability to work independently and manage multiple service assignments.

Preferred Technical Knowledge

• Audio DSP systems
• Video conferencing solutions
• AV over IP technologies
• HDMI, VGA, USB, CAT6, Fiber connectivity
• Rack assembly and cable management
• Networking fundamentals (TCP/IP, LAN)
• Knowledge of control systems such as Crestron, Extron, or AMX is an advantage.

Educational Qualification

• Diploma/B.E./B.Tech in Electronics, Electrical, Instrumentation, Computer Engineering, or a related field.
• Relevant certifications in AV technologies will be an added advantage.

Experience

• 1-2 years of experience in installation and servicing of professional Audio-Video solutions.
• Experience in corporate offices, educational institutions, hospitality, healthcare, government, or commercial AV projects will be preferred.