Application Support Project Coordinator

Job Description:

Urgent job opening for Application Support Project Coordinator-Goregaon, Mumbai

Timing : 10-7 pm ( Alternate Saturday off),

Work from office only

Key Responsibilities:  Coordinate day-to-day application support operations and manage incident queues.

 Act as the primary point of contact between clients, internal technical teams, and external vendors.

 Monitor SLAs and ensure timely resolution of tickets.

 Organize and facilitate daily/weekly meetings to discuss ticket status, priorities, and escalations.

 Assist in tracking and reporting KPIs related to support performance.  Document processes, workflows, known issues, and resolutions in a knowledge base.

 Collaborate with the development team for bug fixes, patch management, and deployments.

 Support UAT coordination and feedback collection during application releases.  Maintain project schedules, task tracking, and support documentation.

 Provide administrative and coordination support to the project manager and support leads.

Requirements:  Bachelor’s degree in Computer Science, IT, or a related field.

 1+ years of experience in application support, project coordination, or a similar role.

 Experience with ITSM tools like Jira, ServiceNow, or Fresh service.

 Familiarity with software development lifecycle (SDLC) and basic ITIL practices.  Excellent communication, organizational, and multitasking skills.

 Ability to understand technical issues and communicate them to non-technical stakeholders.

 Strong documentation and reporting skills.  Knowledge of databases, APIs, and cloud platforms is a plus.