Sr. Service Manager
Job Description:
We are looking for a highly experienced and committed Service HOD to lead and manage our after-sales service operations. The ideal candidate will be responsible for ensuring timely service delivery, improving customer satisfaction, and building a proactive service infrastructure across all regions we serve. This role is crucial in maintaining long-term client relationships, minimizing downtime at client sites, and supporting our reputation as a reliable manufacturer of bulk material handling chains for the cement and heavy industries.
• Lead and manage the entire service department across all regions
• Ensure timely and effective after-sales support for all clients
• Develop and implement service protocols, standards, and documentation
• Monitor and improve service response time and complaint resolution
• Oversee AMC, warranty claims, and preventive maintenance schedules
• Coordinate with sales, production, and quality teams for service alignment
• Conduct service audits and maintain compliance with safety standards
• Analyze customer feedback and initiate product or process improvements
• Train, mentor, and evaluate service engineers and support staff
• Plan manpower allocation for service visits and site support
• Maintain strong relationships with key clients and plant heads
• Ensure availability of service tools, spares, and technical documentation
• Travel to major customer sites when required for escalated issues or inspections
Skills Required:
• Experience in service, maintenance, or technical support (preferably in cement, steel, or heavy machinery industries)
• Strong knowledge of bulk material handling systems and industrial chain mechanisms
• Proven leadership in managing service teams and multi-location service support
• Must have hands-on knowledge of installation and breakdown resolution
• Excellent troubleshooting and problem-solving skills
• Familiar with service documentation, reporting, and audit procedures
• Strong communication and client-handling skills
• Experience with ERP systems and service management software
• Ability to train and develop technical teams
• Knowledge of safety standards and on-site work protocols
• Customer-focused mindset with strong analytical abilities
• Willingness to travel to client sites as needed
Headquarters: Raipur, Chhattisgarh
Industry: Heavy Machinery / Cement Equipment Supply
Experience: 10+ years
Company Profile
Company is the largest manufacturer of Bulk Conveying --- and Accessories in India established in the year 1978 and having exports to over 35 countries around the world, including EU & US. Our Product range includes Bucket Elevator ---, Reclaimer ---, Deep Pan Conveyor ---, Drag --- as well as Customized ---, precisely designed and made as per the peculiar conveying applications. We are accredited through various prominent international organizations for the management as well as engineering processes and are approved through various prestigious consultants and certifying bodies for the specific process conveying applications across the world.
Telephonic Interview Available
- Telephonic interview are scheduled for this job opening.
- Interested Candidates are requested to apply and get recruiter contact number for telephonic interview.
- Candidates can call recruiter on given contact to start telephonic interview during working hours.