Director – Deliveries & Operations

Job Description:

Company Name: GJM & Co. Chartered Accountants (www.gjmco.com)
Vacancy: One
Designation: Director – Deliveries & Operations
Job Location: Ahmedabad (Work from Office Only)
Shift timings: 3:30 PM IST to 12:30 AM IST
Qualifications required: CPA (USA), Chartered Accountant (ICAI) (MUST)
Years of experience: 8+ Years (KPO/Outsourcing Industry preferred)
Age: 35 to 45 years
Team size managed: 50+
Technical Skill set required:
1. Expert knowledge of Accounting Software used in USA like SAP,
NetSuite, Sage, QuickBooks, Xero etc.
2. Expert knowledge of Payroll Software used in USA like ADP, Gusto,
QuickBooks, Paychex, Trinet etc.
3. Expert knowledge of third-party applications integrating with accounting
software like Bill.com, Expensify, SAP Concur etc.
4. Expert with application of US GAAP, IFRS and General Accepted
Accounting Principles.
5. Experience with Accounting software implementations and migrations.
6. Expert with US Business tax returns and Individual tax returns.
7. Expert with Budgeting, Forecasting and Variance Analysis.
8. Experience with utilization of Time and Project Management tools.
9. Expert with MS Office applications especially Excel & PowerPoint.
Other Skill set required:
1. Excellent English communication skills (Professional)
2. Team builder
3. Motivational & Inspirational
4. Experienced with managing Clients.
5. Problem solver
6. Ability to identify potential and develop team leaders out of team
members.

Job responsibilities:
A. Client Deliveries:

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1. Assures timely and efficient Client work deliveries across teams. End to
end responsible for delivery of all projects in the company.
2. Liaison with Clients on a regular planned basis to follow up on
assignments, understand client concerns, provide resolutions, maintain
Client relationships, explore opportunities with existing client to cross
sell or up sell on assignments.
3. Onboarding new clients, transition planning, team training, designing
Client process SOPs.
4. Understanding Client processes to suggest value additions or
improvements.
5. Establishing new Verticals of Services planned to be set up by
Management and installing right teams for their execution.

B. Team Management:
1. Handle employee hiring process in coordination with the HR or HR
agencies on an end-to-end basis.
2. Shortlisting candidates referred to by the HR, perform preliminary calls,
interview candidates in person or via video conferencing.
3. Assure employee onboarding process and documentation is completed
thoroughly by the HR or HR agencies for each hiring.
4. Assure and Monitor employee Timesheets and Project tracking via
necessary tools. Keep track of team bandwidths for optimal utilization
of teams on Client projects. Improvise time and project management
tools in the organization by recommending the best platforms and
services as required from time to time.
5. Track and Monitor employee attendance and leaves along with the HR.
6. Assure effectiveness in implementation of Employee Policy and Code of
Ethics and Conduct.
7. Guide and Motivate employees across teams to assure work
cohesiveness and instill an attitude of Client and Company first in them.
8. Manage Employee Appraisal process together with the HR for
Probation period and then Annually and provide performance reviews to
Management for employee appraisals and promotions.
9. Conduct Exit interviews along with HR for employees serving notice
period and provide feedback to Management.
10. Plan and execute all employee, company related events along
with the HR.
11. Organize training for employee’s skill enhancement from time to
time after consultations with the Management.

C. Administration:

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1. Manage and guide the HR, Administration, and IT
teams/agencies/vendors for effective and smooth operations of the
Office and employees as planned by Management.
2. Laise with external third-party agencies from time to time for any
requirements planned by Management pertaining to the Office and
ensure their completion.
3. Ensure complete implementation and execution of office rules and
regulations and policies as set by the Management.
4. Identify Vendors for any services required and necessary for the
company operations, negotiate best prices with Vendors and arrange
necessary approvals with the Management.
5. Review of Company website blogs and news & updates before being
made live on the website, as provided by the Digital Marketing, Content
and SEO teams to assure they are in line with the company service
objectives.
6. Coordinating with Website development teams for any upgrades,
updates, bugs, or fixes required on the website from time to time.
Conclusion: Candidate for this position must work closely with the
management team to ensure the operations streamline such that all the
visions for the company are achieved. Should be able to implement all
strategies effectively as needed by the management. Must become a trusted
advisor and confidant of the management.
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